We take great pride in our work and want to ensure that you are satisfied with your purchase. Please review our product policy below for important information about our products.
Handmade variations: Each product is handmade, which means that no two items are exactly alike. That is what makes hand craft unique. While we strive to ensure that each product meets our high standards of quality, slight differentiations in appearance are part of the production process, as they are composed by different parts. These variations are not considered faulty and do not affect the functionality of the product.
Colour discrepancies: We do our best to accurately represent the colours of our products on our website, but please note that the colour of the product may appear slightly different on your screen than in person due to differences in lighting and screen settings. We cannot guarantee an exact colour match.
Transportation damage: If your product is damaged during transportation, we will cover or split the cost of repairing or replacing the item. Please contact us as soon as possible to report the damage and provide photos of the damage if possible.
Damage from use: We are not liable for damage to the product that occurs during use, as this is considered normal wear and tear. However, we can provide advice on how to maintain your product to extend its lifespan.
Reporting faulty parts: If you notice a faulty part that affects the functionality of the product, please inform us within x amount of time. A faulty part is defined as a part that affects the normal operation of the product. We will assess the issue and determine if the faulty part can be repaired or replaced. If the issue is due to normal wear and tear, it will not be covered under warranty.
We hope this policy helps you understand our products better. If you have any questions or concerns, please do not hesitate to contact us.